Our Mission

Goldenrod Hills Community Action Family Services' mission is to enhance the customers ability to become independent and self-reliant. Assistance is provided through utilization of referrals and resources, within our agency and out side our agency. These resources help individuals and families to combat the elements of poverty that are challenging them. Goldenrod Hills accomplishes these goals by building trust and confidence and by working toward improving the customer's quality of life.

Trained Family Service Coordinators and a Family Development Case Manager works with individuals and families on a one to one basis. Through family assessments and client self-assessments, the needs of the household are identified. Between the family and the worker long-range and short-range goals are set.

Family Service Coordinators and the Case Manager will continue to work with the customer on goals established through the case management process. Utilizing area agencies and programs to make these goals possible is one of the services provided by the Family Service Coordinators and the Case Manager.

Family Service Coordinators also work outside of their office. They determine eligibility of customers at CSFP (Commodity Supplemental Food Program), and Immunization clinics. Family Services Coordinators are involved in a variety of programs and projects throughout the year. Family Services staff are trained individuals whose job is to assist the individuals and/or families in need. All information gathered on customers is confidential. Family Services follow the federal poverty guidelines. Family Services are located in Wisner, Norfolk, Creighton, Wayne and South Sioux City.

EMERGENCY FOOD AND SHELTER PROGRAM (EFSP) - Provides financial assistance to help customers with a one month past due utility or one month past due rent, resulting from an emergency. Deposits are excluded from this funding.

NHAP - Provides financial assistance to qualifying individuals and families for one month payment of a security deposit, utility deposit, past due rent, past due mortgage or past due utility through NHAP (Nebraska Homeless Assistance Program). Along with the financial assistance, Goldenrod Hills provides a one on one support to the customer. Assistance includes intervention which is used during a crisis to solve problems that contribute to homelessness. The goal of this program is to assist individuals and families in moving toward self-sufficiency.

FAMILY DEVELOPMENT CASE MANAGEMENT - In conjunction with the NHAP, Homeless/Near Homeless Program. Case Managers work one on one with clients. Home visits are conducted in order to help the family work toward meeting goals as they strive toward self-sufficiency.

FOOD PANTRIES - An emergency service offered to those in need of an immediate source of nourishment. Most of the food is donated by local clubs, groups, churches or purchased from the Food Bank at a discount. Food Pantries are located in Norfolk, Creighton and Wisner

FREE INCOME TAX PREPARATION Both low income individuals/families and Senior Citizens (60 and over) benefit from this area-wide tax assistance. Family Service Coordinators are trained to help prepare tax forms and/or answer tax questions. We do paper returns or e-file for the customer. All offices are equipped to e-file. Family Service Coordinators also help with Homestead Exemptions. No self-employed or farm returns are prepared.

CHILD CAR SEAT PROGRAM - Infant seats, toddler seats and booster seats are provided to income eligible clients for a nominal fee. Car seats are installed and child safety seat education is provided to clients by trained technicians. There are two trained Child Passenger Safety Technicians and one Senior Technician. The three trained Staff received training through the National Highway Traffic Safety Administration.

CASE MANAGEMENT - Family Service Coordinators work with clients on a one to one basis. Through family self-assessments and assessments done by the coordinators, the needs of the clients are identified. between the customer and the coordinator, long-termed and short-term goals are set. From the time that the customers first meet with the Family Services Coordinators, they have take the first steps toward improving their quality of life.

Wisner Family Services Office
 Goldenrod Hills Community Action

1119 Avenue E O Box 280
Wisner, NE 68791
(402) 529-3513

Hours: M-F 8:00 a.m. -4:30 p.m.

The Wisner office provides EFSP services (rent and utility vouchers), Tax Counseling, Food pantry, Child Car Seat Program, Case Management, Homeless/Preventative Homeless Program, and Family Development Case Management. 

In addition to family service coordinator, Case Managers from the Homeless/preventive Homeless Program also work out of the same office.  Because it is located in the administrative building for Goldenrod Hills Community Action, referrals are almost immediate.

Creighton Family Services Office     
Goldenrod Hills Community Action
808 Chase Avenue
PO Box 652
Creighton, NE 68729
(402) 358-5297

Counties Served: Antelope, Knox, Pierce

Hours: M-F 8:00 a.m-4:30 p.m.

The Creighton office provides EFSP services (rent and utility vouchers), Tax Counseling, Food pantry, Child Car Seat Program, Case Management, Homeless/Preventative Homeless Program, and Family Development Case Management. The site receives several donations from area churches, business, schools and organizations.

Our Women, Infants and Children program and Immunizations Clinic also utilize the building once a month for low-income residents living in the area.

Dodge & Washington Family Services Office
Appointments are made by contacting us by phone:402-529-3513 or 1-800-445-2505

Workforce Development Office

835 N Broad Suite 102

Fremont, Nebraska

(402) 727-3250

Blair Appointments are made by contacting:

Blair Head Start

1551 Front St

Blair, NE 68008

(402) 426-8821

Appointments preferable and walk-ins welcome

The Family Services office provides EFSP services (rent and utility vouchers), Tax Counseling, Food pantry, Child Car Seat Program, Case Management, Homeless/Preventative Homeless Program, and Family Development Case Management.  

Norfolk Family Services Office
Counties Served: Madison and Stanton County
Goldenrod Hills Community Action
1405 Riverside Blvd
Norfolk, NE 68701
(402) 371-0377

Hours: M-F 8:00 a.m-4:30 p.m.

The Norfolk office provides EFSPservices (rent and utility vouchers), Tax Counseling, Food pantry, Child Car Seat Program, Case Management, Homeless/Preventative Homeless Program, and Family Development Case Management.

The Norfolk office houses several agency programs WIC, Commodities, Early Intervention Development Services.   This makes it convenient for those seeking assistance from the many programs the agency offers. 

South Sioux City Family Services Office   
Counties Served: Dakota, Thurston 
Goldenrod Hills Community Action
2120 Dakota Avenue Suite B
South Sioux City, NE 68776
(402) 494-8312

Hours: M-F 8:00 a.m-4:30 p.m.

The South Sioux office provides (rent and utility deposit assistance), EFSP services (rent and utility vouchers), Tax Counseling, Child Car Seat Program, Case Management, Homeless/Preventative Homeless Program, and Family Development Case Management.

The office also houses WIC and Head Start.  In addition, a commodity clinic is offered once a month.

Wayne Family Services Office
Counties Served: Cedar, Wayne, Dixon
Goldenrod Hills Community Action
112 East 2nd Street
Wayne, NE 68787
(402) 375-1111

Hours: M-F 8:00 a.m-4:30 p.m.

The Wayne office provides EFSP services (rent and utility vouchers), Tax Counseling, Food pantry, Child Car Seat Program, Case Management, Homeless/Preventative Homeless Program, and Family Development Case Management. 

The Wayne Family Services staff refers many clients to many organizations such as Wayne's large Coat Closet program.